Club Kit on Sale
Payment Portal Issues

Payment Portal Issues

We are currently experiencing payment portal issues, which has been traced back to communication issues between our payment portal provider and the BADTri website. This manifests itself as follows:

  • When you purchase credits, you may receive:
  1. Two or more confirmation messages. If the five digit payment reference in the subject line is the same, then you will only have been charged once, but two or more credits transactions will have been applied to your account. Although I am sure you would be delighted to have two or more credit transactions for the price of one, this is not sustainable for the club and we will be adjusting credits manually in these instances. If the payment references are different, please contact us and we will arrange a refund.
  2. No confirmation message at all. In this instance, please check that your card provider has debited your credit purchase and that you have received your credits by checking your BADTri account. If you have not, please contact us and we will make the necessary adjustment.
  • When you renew your membership, you may receive:
  1. Two or more confirmation messages. As no payment reference number is listed, please check with your card provider you have only been charged once. If you have been charged more than once, please contact us and we will arrange for a refund or top your account up with the relevant number of credits.
  2. No confirmation message at all. In this instance, please check that your card provider has debited your membership renewal fee and that you can log in to our BADTri account. If you cannot, please contact us and we will manually mark your membership as renewed.
  • When you make a shop purchase, you may receive:
  1. Two or more confirmation messages. If the hexadecimal payment reference in the subject line is the same, then you will only have been charged once. If the payment references are different, it is likely that your card provider has charged you more than once. In this instance, please contact us and we will arrange for a refund or top your account up with the relevant number of credits.
  2. No confirmation message at all. In this instance, please check that your card provider has debited your shop purchase. If so, please contact us and we will manually mark your purchase as paid.

This arrangement will continue until we have tested and applied a permanent patch to fix the issue. Meanwhile, please be patient. We apologise for the inconvenience caused.

The Team
Posted: 8th March 2019
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